Privacy Policy

This privacy policy describes how Yellow Dr. collects, uses, and processes customer personal information through the use of our website. Customers must read carefully and confirm that they understand the terms. By agreeing, customers consent to Yellow Dr. collecting, using, and processing personal data as described in this policy. Customers confirm their agreement by clicking “Continue” or “Agree” during the registration and use of services.

If you disagree with this policy, you may choose to stop providing personal information or use your right to file complaints according to legal regulations. You have the right to request compensation for damages if there is a violation of personal data protection, unless otherwise agreed. You also have the right to protect yourself according to the Civil Code and related laws, Decree 13/2023/ND-CP, or request intervention from competent authorities.

Yellow Dr. reserves the right to modify or supplement this Policy at any time. We encourage you to regularly review Yellow Dr.’s Privacy Policy for the latest updates, ensuring that you fully understand and exercise your rights to manage your information.

1. Purpose of Collecting Customer Personal Information

Yellow Dr. collects user information for the following purposes:

Order Processing: Handling issues related to order placement.
Account Maintenance: Creating and maintaining customer accounts, including loyalty programs, promotional programs, etc., related to your account.
Providing Services/Conveniences: Based on customer needs and habits to recommend shopping features at Yellow Dr.
Notifications: Introducing new products, programs, and services from Yellow Dr.
Customer Service: Includes responses to your requests, complaints, and feedback.
Legal Requirements: Depending on the legal regulations at any given time, we may collect, store, and provide information as required by competent state authorities. In addition, Yellow Dr. also prevents fraudulent activities, such as account hijacking or misuse for profit or fraud.

We only collect information when you interact with our platform:

Accessing and using our website.
Customers sending emails to us or filling out online forms.
Customers calling the hotline, messaging us via Yellow Dr.’s fan page, or visiting us.
Yellow Dr. contacting or providing products or services to you.

2. Types of Personal Information Yellow Dr. Collects from Customers

Identification Information, including Contact and Device Information: This includes your name, address, phone number, or email address. For example, we may collect this personal information if you register for an online account, sign up for a membership, or participate in an event organized by Yellow Dr. We may also collect the type of device you use to access our platform, along with device identification codes, IP addresses, or your mobile operating system.
Account Information: We collect information to provide you with an account, including email address and password, along with your name and contact details.
Payment Information: Payment and shipping address information when making a purchase.
Communication Information, including Electronic and Audio Information from You: Personal information customers share on Yellow Dr. platforms, leaving product reviews online, or during our events. When you send messages to us through Yellow Dr.’s homepage, use the voice call feature, or use similar access points on the platform, or when you participate in promotions.
- We collect recordings, product images for repairs, and other information when you contact us.
- Collecting information when customers respond to surveys. We may use third-party tools to collect this information as further detailed below.
Social Media Information: Collecting personal information you post on our social media pages.
Demographic Information: Date of birth, age, gender, and postal code. This information helps identify customers and relate to their preferences, interests, or shopping behaviors.
Commercial Information, including Purchase History: Personal information about transactions made online or in-store, including products, services, and total order bills.
Internet or Electronic Network Activity Information: This includes information on the usage of Yellow Dr.’s products and platform. Yellow Dr. prioritizes customer data security and employs the best practices to protect your information and payment transactions.

3. How to Contact Yellow Dr.

If you need any support, please contact Yellow Dr. via:

Online Support: 0909 933 421 / Email: yellowdr.vn@gmail.com
Your information will always be stored in Yellow Dr.’s sales data system until you wish to make any changes by contacting the hotline: 0909 933 421.

All transaction information of our customers will be kept completely confidential, except where required by law enforcement authorities.