INTRODUCTION

We are SUNHAN CORP. Co., Ltd., the operator of the e-commerce website www.yellowdoctor.com, officially registered with the Ministry of Industry and Trade of Vietnam. Currently, Yellow Dr. operates at the following branches:

Branch 1: Shop 28/1 Midtown Signature M7, C_Nam Street, Tan My Ward, Ho Chi Minh City.
Branch 2: 58 Le Van Thiem, Phu My Hung Urban Area, Tan Hung Ward, Ho Chi Minh City.
Branch 3: 106 Xuan Thuy, An Khanh Ward, Ho Chi Minh City.

TERMS OF USE

When visiting the website yellowdoctor.com, whether as a guest or a registered member, please carefully read the terms of use. Yellow Dr. reserves the right to change, modify, add, or remove any part of these Terms of Use at any time. Changes will take effect immediately upon being posted on yellowdoctor.com without prior notice, and you are responsible for regularly updating and reviewing the website to stay informed. By continuing to use yellowdoctor.com after changes are posted, you agree to the updated Terms of Use.

Yellow Dr. is not responsible for internet connection quality affecting your access speed to yellowdoctor.com.

CUSTOMER-RELATED RULES & GUIDELINES

Customers must be at least 18 years old or access the site under the supervision of a parent or legal guardian. Customers must have full civil capacity to conduct transactions under the current laws of Vietnam.

Yellow Dr. reserves the right to request additional customer information when confirming orders to ensure the most accurate communication.

Yellow Dr. will provide an account for customers to shop within the framework of the stated Terms and Conditions. Customers must register an account with accurate personal information and update it if any changes occur. Each user is responsible for their password, account, and activities on yellowdoctor.com. Customers must notify Yellow Dr. of any unauthorized access. Yellow Dr. is not liable, directly or indirectly, for any loss or damage caused by a customer’s failure to comply with these rules.

It is strictly prohibited to use any part of yellowdoctor.com for commercial purposes or represent any third party without written permission from Yellow Dr. If violated, Yellow Dr. will terminate the customer’s account without notice.

During registration, you may receive promotional emails from yellowdoctor.com. If you no longer wish to receive them, you can unsubscribe via the link at the bottom of every promotional email.

All content on yellowdoctor.com and customer reviews are the property of Yellow Dr. If we detect any fraudulent information, we will immediately lock your account or apply other legal measures under Vietnamese law.

ORDER ACCEPTANCE, PRICING & FORCE MAJEURE

Yellow Dr. makes every effort to ensure that all information and materials on yellowdoctor.com are accurate. However, no guarantees or warranties—express or implied—are made that all content is complete, accurate, up-to-date, or suitable for a specific purpose within permitted scope.

1. Mistakes may occur occasionally, in which case Yellow Dr. will contact you for guidance or notify you of the order cancellation. Yellow Dr. reserves the right to refuse or cancel any order regardless of whether it has been confirmed or paid. Neither party shall be held responsible to the other in such cases, except that Yellow Dr. must refund the payment if the product has not been delivered.
2. Yellow Dr. will not be held liable if the purchasing process cannot be completed due to force majeure events such as accidents, natural disasters, third-party actions (including but not limited to hackers, suppliers, governments, multinational agencies, or local authorities), riots, war, national emergencies, terrorism, pandemics, fires, floods, third-party technical failures, utility disruptions (including electricity, telecommunications, or internet), shortages or inability to obtain products, materials, equipment, or transport under force majeure conditions.

CHANGES OR CANCELLATION OF TRANSACTIONS

Customers are responsible for providing accurate and complete information when transacting on yellowdoctor.com. In the event of incorrect information, Yellow Dr. has the right to refuse the transaction. Customers may unilaterally cancel the transaction by notifying Yellow Dr. via Hotline: 1800 6324 or Email: yellowdr.vn@gmail.com.

If you wish to file a complaint about a product, please cooperate by providing as much detail as possible about the product’s condition and relevant purchase information such as order number, confirmation, and invoice.

For more information on returns, please refer to our Return Policy so that Yellow Dr. can best serve you.

ADVERTISING ON YELLOWDOCTOR.COM

Yellow Dr. always complies with regulations set by the Advertising Standards Authority regarding website content.

NOTIFICATIONS

All purchase-related notifications will be sent to you via email or phone.

TRADEMARK & INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights (registered or unregistered), content, and all logos, design icons, text, graphics, software, images, video, music, sound, software translations, source code, and underlying software are the property of Yellow Dr. The entire content of yellowdoctor.com is protected under Vietnamese copyright law and international conventions. All rights reserved.

You may not use any content from yellowdoctor.com for commercial purposes without permission from us or our licensors. If you print, copy, or download any content in violation of the Terms of Use, you must return or destroy all copies.

DISPUTE RESOLUTION

Any disputes, complaints, or disagreements arising from or related to transactions on yellowdoctor.com or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or court proceedings in accordance with Vietnam’s Consumer Protection Law regarding dispute resolution between consumers and business entities.

GOVERNING LAW & JURISDICTION IN VIETNAM

All these Terms and Conditions and any Contracts (including non-contractual obligations) shall be governed by and interpreted under the laws of Vietnam. In the event of disputes, customers may submit complaints/lawsuits to the competent courts in Vietnam.

SEVERABILITY

If any part of these terms is found to be illegal, invalid, or unenforceable under any law of any state or country where these terms are intended to be effective, that part shall be excluded to the extent permitted by the competent authority. The remaining provisions will remain in full force and effect.